1 Giving From the Heart 2 Communication That Blocks Compassion 3 Observing Without Evaluating 4 Identifying and Expressing Feelings 5 Taking Responsibility for Our Feelings 6 Requesting That Which Would Enrich Life 7 Receiving Empathically 8 The Power of Empathy 9 Connecting Compassionately With Ourselves 10 Expressing Anger Fully 11 Conflict Resolution and Mediation 12 The Protective Use of Force 13 Liberating Ourselves and Counseling Others 14 Expressing Appreciation in Nonviolent Communication